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A2 Business Studies People - Communication Business Communication Activity 1 – Look at the two high profile events below containing communication problems. Discuss and make notes on each event in terms of the following: 1. 2. 3. 4. 5. What communication processes were adopted in each case? What message/information was the sender trying to give out? How successful was that person/body in communicating that message? What barriers to successful communication did the information experience? Advise the sender on an alternative approach that may have had different results. Event 1: The Rio Rumpus! Rio Ferdinand, the England and Manchester United defender, is due for a random, routine drug test but forgets because he is moving house. He turns up back at the training ground but the testers have gone home. Two days later on 25th September 2003, he gives a test, which proves negative. Discussions then take place between his club, Manchester United, and the Football Association that he will

not be selected from the England squad to go to Turkey for the crucial European Championship qualifying match on October 11th of that year. Delays to the announcement of the squad by the manager, Sven Goran Eriksson, fuel speculation and by October 6th information is released through a press conference by Manchester United pointing out that Ferdinand has been left out of the squad. The rest of the England team are furious, they feel his confidentiality has been compromised and that Ferdinand is being branded as guilty without any charge being made against him; Ferdinand is due to attend a hearing on Monday 13th. The players register their discontent and mention boycotting the game as a possible option. The press got hold of this and there are big divisions over the stance of the FA and the players. The FA and the players eventually announce that agreement has been reached and the match goes ahead. Rio Ferdinand was banned for 8 months and served his suspension returning to the

Manchester United team in September 2004. Event 2: Accident Insurance Group The Accident Insurance Group was a company specialising in the pursuit of compensation claims for victims of accidents either at work or elsewhere. The company pursued claims for compensation on behalf of victims and took a slice of the compensation award if successful. Following a fall in the success rates for personal injury claims and the withdrawal of a key financial backer, the company ceased trading in late May 2003. Approximately 2500 staff lost their jobs. Rumours about the future of the company began to circulate amongst staff when some received text messages advising them to look at their bank accounts because there were problems paying salaries; later text messages advised them that their salary had not been paid. There were then stories of the company actually notifying staff of dismissal by text message. The Chairman of the company, Mark Langford, claimed the decision to tell workers they had been

made redundant through text message was not his and blamed the administrators, PriceWaterhouseCoopers. A2 Business Studies People - Communication Activity 2: Below is a list of different business situations that might involve different methods of communication. Choose an appropriate medium and method of communication as well as who might need to be part of the communication Explain the possible problems that might arise in ensuring the communication is delivered successfully. 1. Notification of the intention to increase bonus payments for all full time staff 2. Plans to consider relocation of a section of the business to India 3. Amendments to holiday entitlement for all full time and part time staff 4. Notification about a visit to the business by a minister from the Department of Trade and Industry (DTI) on a fact-finding mission about small and medium sized enterprises (SMEs) 5. An announcement of the news that the accounts manager is expecting her first child in 7 months

time 6. Rumours have been circulating that a member of the admin staff has been seen in a gay club in the town 7. Plans are being discussed to introduce a new appraisal system for all staff within the next 18 months 8. The Technical Support Unit have recommended that all computers move to a Unix platform from the current Windows platform 9. A minutes silence at the firm is to be held in memory of the victims of a natural disaster 10. A meeting is being held to celebrate the retirement of a member of the firm who has been with the company for 30 years. 11. 5 members of a team of 15 people in the distribution section of a business have got to be made redundant 12. Several customers are threatening to report the firm to Trading Standards officers after they reported health problems after eating food produced by the firm 13. The firm has received a takeover approach from a rival and it looks like the shareholders will accept the bid