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Letter Complaint Brook & Brook Ltd. Buckingham street 271. London 13751 England Compaq Burgstrasse 56/b. München 32889 Deutschland 3 January 2003 Our ref.: 812/d/2003 Your ref.: 188/2002 Dear Miss Jaher, This morning we took delivery of the 15 VIDEOTON 2071 type of computer. The quality of 2 of the computer is, however, unsatisfactory as they contain large. Unsightly knots making them unsuitable for use We feel sure that this is an oversight on your part but owing to the considerable numbers of orders in hand, we had no alternative but to return the goods is question to you, carriage forward, on the assumption that you will arrange for replacement to be sent us by return to enable us to keep to production schedules. We trust that you will be in agreement with this course of action and look forward to receiving replacements corresponding to your otherwise high standards. Yours faithfully, Mr. Brook Export Manager